Shipping policy

🌍 Global Shipping

Available to most countries/regions (check checkout for details). Restrictions apply to customs-controlled or logistically inaccessible areas.

⏱️ Delivery Timelines

• Dedicated Line (US/CA/UK/EU): 7–15 business days

• International Courier (US/CA/UK/EU): 5–10 business days

• Other Regions: 10–25 business days

• Order Processing: Dispatched within 48hrs (weekdays before 16:00 GMT+8); weekend/holiday orders processed next workday.

💰 Shipping Fees & Discounts

• Calculated by weight, volume, destination & logistics type (displayed at checkout).

• Free dedicated line shipping for orders ≥ $100 (EU/US/CA).

• Extra fees for oversized/overweight/fragile/liquid/battery products (marked on product page).

📱 Tracking & Support

• Track via "My Orders" or tracking link (sent via SMS/email post-dispatch; 24–48hr update delay).

• Contact: Online Support ("My Orders") | Email: k41021453@gmail.com (Mon–Fri 9:00–18:00 GMT+8).

🔄 Returns & Exchanges

• 30-day window from delivery date.

• Platform covers return shipping for quality/wrong/missing items (max refund = original shipping fee); user liable for non-quality reasons.

• Retain tracking number for returned items; platform handles loss/damage per liability.

🛃 Customs & Taxes

• Import duties/VAT/consumption taxes borne by user (except "tax-inclusive" products).

• User responsible for accurate address/ docs; losses from failed clearance due to non-compliance borne by user.